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Help Center › Invoices & payments › Your plan and billing (contractors)
Your plan and billing (contractors)
Start the free trial, choose or change a plan, update your card, cancel, and see your usage.
This is where you pay VisionScaper for the Contractor Hub. If the website owner has not switched billing on, you see “Everything is included” and pay nothing.
Open it
In the Hub menu, choose Current plan. At the top is a banner with your status. Below it are your plans, your usage, your exports and your billing history.
Start your free trial
- Tap Start N-day free trial on the offered plan. (N is set by the site owner.)
- Verify your business. VisionScaper emails you a six-digit code. If text messaging is set up, it also texts one.
- Tap Add card & start my free trial. You go to Stripe’s secure checkout.
- You are not charged today. The paid plan starts on the first day after the trial unless you cancel. You get an email a week before and the day before.
- It is one free trial per business.
During the trial the plan has a smaller AI credit and landscape plan allowance than the paid plan.
Choose or change a plan
- Pick Monthly or Yearly at the top of the plans.
- Tap Choose [plan]. If you already pay, the button says Switch to [plan] and Stripe works out the difference for the rest of the period.
- A plan you cannot buy yet shows “Not available yet”.
Note: Plan prices, allowances and which features each plan has are placeholders until the site owner approves them. Read the plan cards on your site for the real figures.
Your usage
Your usage shows bars for employees, crews, AI credits, landscape plans and storage. Monthly allowances start again on the 1st. Reaching a limit never deletes anything. It only stops you adding more.
Card, invoices and cancel
- 💳 Card, invoices & receipts opens Stripe’s portal to change your card and see receipts.
- Cancel subscription opens a window. Tap Cancel at the end of this period. You keep full access until then and your records stay for at least the retention period shown.
- Changed your mind? Tap Keep my subscription.
- Tick the box to get a text if a payment needs attention (never overnight), when texting is set up.
If a subscription payment fails
A failed payment moves your account through stages. Days count from the first failure. The starting days below are the code’s defaults, and the site owner can change them.
| Stage | From day | What happens |
|---|---|---|
| Notice | 0 | Full access. A quiet banner, with an email. |
| Reminder | 4 | Full access. A stronger banner. |
| Restricted | 8 | New AI work, new landscape plans, buying credits or storage, large uploads and automatic follow-up texts pause. Quoting and invoicing still work. |
| Read-only | 11 | You can view, export and pay. You are hidden from new homeowners. |
| Suspended | 14 | Banner: “Suspended — Payment Required”. |
Tap Update Payment Method & Restore Account (or Update payment method) and pay. Everything comes back at once. Nothing is deleted. Follow-ups that fell due while you were suspended wait for you to review on your overview screen.
Export anytime
📦 Export your records gives CSV downloads, even if you are suspended or cancelled. See “Export your data”.
Tips
- Check the “After your trial” note. It lists features that move behind an upgrade.
- Use the plan quiz and comparison table on the page to pick a plan.
If something goes wrong
- A payment failed. Use the banner button to update your card. See the stages above.
- “That card has already been used for a free trial.” The trial is cancelled and you are not charged.