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Help Center › Admin screens, field by field › Records screen: Disputed, Active, Removed and Save
Records screen: Disputed, Active, Removed and Save
Change a customer record's status and add a reason.
On this page
Screen: Settings → VisionScaper Records, after a successful lookup. Each row has a small form.
Fields
| Field (exact label) | What it does for VisionScaper | What to enter and example | Default / notes |
|---|---|---|---|
Status dropdown (set) |
Chooses the new status. Options: Disputed (hide), Active, Removed. | Pick one. | First option, Disputed (hide), is preselected. |
Reason (why) |
A short note stored with the record and shown under the status. | e.g. “Customer paid, receipt seen”. | Empty; only the first 250 characters are kept. |
| Save | Applies status, reason and update time. | Click. |
What each status does
- Disputed (hide): hidden from contractors while you review.
- Active: shown to contractors again.
- Removed: never shown again.
Steps
- Look up the customer.
- In the row, choose a status.
- Type a reason.
- Click Save; the page reloads and the Status column shows the change.
Tips
- Use Disputed while you investigate, then Active or Removed.
If something goes wrong
- Page returns without change: check the reason was typed and the dropdown set; reload and repeat.