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Help Center › Admin screens, field by field › Review request page: star buttons, private feedback box and what happens after
Review request page: star buttons, private feedback box and what happens after
What a customer sees on the review page, the private feedback box (fb) and name box (nm), and what VisionScaper does with each answer.
Where to find it: this is a customer page, not a Hub screen. Customers reach it from the link in a review request message, a QR code or your general review link. You set the delay, alerts and review sites in Marketing → Reviews and Settings.
The page asks “How did we do?” The answer decides what the customer sees next. This article adds what happens behind each box. The box list itself is also in the public request form and review page article.
Fields
| Field (exact label) | What it does for VisionScaper | What the customer enters | Default / notes |
|---|---|---|---|
Star buttons 1 to 5 (r) |
Saves the rating. A message-linked page updates that request. A general link makes a new rating row so it still appears in your numbers. A note “Rated you N/5 on the review page” is added to the customer’s history. | Tap one. | None. |
Anything we could do better? Tell us privately (fb, shown to 4 and 5 stars, inside a closed section) |
Saves a private note. Placeholder: “Your note goes only to the owner”. | Up to 3,000 characters. | Empty. |
Your name (optional) (nm, 3 stars or less, only when the customer is not already known) |
Added in front of the note (“Name: note”). | Up to 80 characters. | Empty. |
What could we have done better? (fb, required under 4 stars) |
Saves a private note. | Up to 3,000 characters. | Empty. |
| Send privately / Send to |
Sends the note. The page then says “Your message went straight to |
Click. | |
| Review site links (for example ⭐ Review us on Google, Facebook, Yelp) | Open your public review pages. They stay visible even after a low rating. | Click. | Shown when the sites are set up. |
| Review the project with photos on VisionScaper | Link for people with a VisionScaper account, shown to 4 and 5 stars when the request came from a quote and that option is on. | Click. |
What VisionScaper does after the customer sends
- The rating is saved, and a history note is added to the customer.
- With 3 stars or less, and the alert on low ratings setting on, you get an alert with the customer’s name and phone. (The setting name on screen is in your Reviews settings.)
- A private note is added to the customer’s history (“Private feedback: …”) and you are alerted.
- The page limits each visitor to 30 tries an hour: “Too many tries — please try again later.”
- Private notes can be brought into Review replies with Bring them in.
Steps (for you)
- Open Marketing → Reviews and copy your review link or QR code.
- Open it in a private browser window to see what customers see.
- Rate it yourself (this makes a real rating row) and read the page for each path.
If something goes wrong
- No review site links: add your review pages in Marketing → Reviews.
- No alert on a low rating: check the low-rating alert setting.