Help Center
New to VisionScaper?
Start here
Help Center › Admin screens, field by field › Visitor chat window: Your name, Phone, Email, How can we help, Type a message
Visitor chat window: Your name, Phone, Email, How can we help, Type a message
What website visitors see in the chat window and what each box does.
On this page
Settings for the chat are in website-chat-fields. This is the visitor side.
Fields
Start form
| Field (exact label) | What it does for VisionScaper | What to enter and example | Default / notes |
|---|---|---|---|
Your name (name) |
Names the visitor. | Default: Required, 60 | |
Phone (or email below) (phone) |
Contact. | Default: 30 chars | |
Email (email) |
Contact. | Default: 120 | |
How can we help? (message) |
First message. | Default: up to 1000 | |
Consent checkbox (ok) |
Required: “Please tick the box to agree before starting the chat.” | Default: Unticked | |
| Start chat | Opens the chat. |
Chat
| Field (exact label) | What it does for VisionScaper | What to enter and example | Default / notes |
|---|---|---|---|
| Type a message | Enter sends, Shift+Enter new line. | Default: Max 1000 | |
| Send / Close chat |
Steps
- Visitor opens the chat button, fills the form, ticks the box and starts.
If something goes wrong
- If the team closed the chat the visitor is told to start a new one.