Marketing → Safety → 🤖 Auto-replies decides what happens when a customer texts you. STOP is always honored at once. Replies from automatic helpers are labelled in the inbox.

1. Go to Marketing → Safety and find 🤖 Auto-replies.
2. Answer HELP: sends your business name, phone and “Reply STOP to opt out.” On by default.
3. After-hours reply: sent once when someone texts while you are closed. Edit What it says. Use {business} for your name. Set Open on days and the hours from and to. Default: Monday to Friday, 8 to 5.
4. Your own keywords: click + Add a keyword. When a customer texts exactly that word, they get your reply. STOP, HELP, START and YES can’t be used.
5. Words that mean “urgent”: a text with one of these is flagged for a person. The customer is told to call 911 if anyone is in danger. Defaults: flood, fire, tree on the house, downed tree, gas leak, injury.
6. Click Save auto-replies.

Customers can text these words and get an answer:

• HOURS: your hours.
• QUOTE, ESTIMATE, PRICE: “We’ll text you shortly to set up a free visit and quote.”
• STATUS, WHEN, ETA: their next visit, or an offer to set one up.
• CALL ME, PERSON, HUMAN: the customer gets “Thanks. Someone from the team will reach out soon.”
• C or R: confirm or reschedule a visit.

Under 🪪 Telling people it’s an AI, the switch The AI assistant says it is an AI in its first reply starts ON. To turn it off you must read a warning and tick a box to confirm you have checked the laws that apply to you. The confirmation is saved.

Whatever you choose, the assistant never pretends to be a person. If someone asks “are you a bot?”, it says it is your business’s AI assistant and offers a real person. This cannot be switched off.

If the site administrator has assigned you a VisionScaper phone number, you can turn on Text back missed calls in Marketing → Settings → 📞 Missed-call text-back. Enter Ring this phone, an optional Greeting, and tick Take voicemails. Calls ring your phone. If nobody answers, the caller can leave a voicemail and gets a text right away.

• Keep the after-hours reply short and honest about when you will answer.
• Add a keyword for your most common question, like PRICING or SERVICE AREA.

• A keyword never fires: it must match exactly, and cannot be a reserved word.
• No missed-call text-back: you need an assigned number, or the feature is not offered on this site.

• Two-way text conversations
• Consent and opt-outs
• The AI marketing assistant and Approvals