Short answers. Each links to a longer article.

1. Do I need an account to design my yard?

No. Anyone can design without an account. Your work autosaves privately in your own browser on that device and nothing is uploaded. An account saves designs online and unlocks the AI features.

2. What happens to my designs if I clear my browser?

Designs saved only on a device live in that browser’s storage. Clearing browser data deletes them. If you were signed in, your designs are saved online and you can open them on any device.

3. How do I reset my password?

Type your email in the sign-in box, then tap Forgot password?. You will always see “If that email has an account, a reset link is on its way.” whether or not the address exists. You can ask up to 5 times an hour.

4. Can I sign in with Google or Facebook?

Only if the site owner has set them up. The buttons Continue with Google and Continue with Facebook appear only then. The owner pastes the keys in Settings → VisionScaper (see [customer-accounts-and-sign-in]).

5. How do I delete my account?

Open My Account and choose Delete account. Your account, designs and files are removed and you are signed out. Staff accounts cannot be deleted this way.

6. What can other community members see about me?

Only your display name, photo, bio, level and badges. Never your email, phone or address. If you do not choose a display name, VisionScaper shows your first name and the first letter of your last name.

7. Why can’t I post in the community?

Check these in order: you are signed in; the site owner has turned the community on; your account has not been banned (“Your account can’t post in the community. Contact us if you think this is a mistake.”). A banned member can still design.

8. How do contractors get an account?

They apply from My Account → Become a VisionScaper contractor and tick the Terms. The site owner approves or rejects them (see [contractors-admin]). Until approved they see only the application.

• Use a real email address, because password resets and receipts go there.
• Sign-ups are limited to 8 an hour from one internet address, and sign-in tries to 20 per 15 minutes.

• “That email already has an account.” Sign in, or reset the password.
• “Please tick the box to agree to the Terms of Service.” Tick the box on the sign-up form.

• Customer accounts and sign-in
• Community moderation and settings (for the site owner)
• The Terms admin page: edit your Terms of Service