Where: Settings → VisionScaper Plans, at the bottom under Contractors. Administrators only. It lists every approved contractor (first 500), starting with past-due ones. Your own owner account shows “owner (free)” and has no action form: you are always on the top plan for free.

• Monthly recurring revenue adds, for active and past-due contractors, the plan’s monthly price, or one twelfth of the yearly price. Because prices are placeholders until approved, treat the figure as an estimate.
• The counts line shows how many contractors are in each status, plus “Trials ever” and “converted to paid”.
• Columns: Business, Status (with failed-payment count and stage/day when past due), Plan, Trial / renews, Last payment, Notes (recent trial, fair-use or deletion flags).

Options in the drop-down and their effect:

• Extend trial: adds the days to a running trial (and updates Stripe if a subscription exists).
• Give free access (comp): status becomes “comped” on the chosen plan (Pro+ if none valid).
• End free access: removes comped status.
• Give more time to pay (days): pushes the non-payment clock back for a past-due contractor.
• Suspend now: status “paused”, shown as suspended.
• Restore: back to active (with a Stripe subscription) or a new trial.
• Grant a second trial (exception): a new trial on the trial plan.
• Set plan: changes the plan only.

1. Find the contractor’s row.
2. Choose the action, plan and days; type a reason.
3. Press Apply. The page returns to that row with “Saved.”
4. If you see “Please write a reason – every exception is recorded”, add a reason and try again.

• “Contractor not found.” means the account is not an approved contractor.
• Extend trial or Give more time to pay appear to do nothing when the contractor is not trialing or not past due.

• Plans page: what happens when a payment fails
• Plans page: billing switch, free trial and trial allowances
• Entitlements page: Audit log and Recent refusals