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Help Center › Admin screens, field by field › Settings → Quick replies: every field explained
Settings → Quick replies: every field explained
Field-by-field guide to saving one-tap answers you reuse in any conversation.
On this page
Where to find it: Contractor Hub → Settings & Integrations → Settings → group Messages and connections → tab ⚡ Quick replies. Owner screen.
What it controls: a list of answers you send often. Page text: “In any conversation, tap ⚡ to drop one in. {customer_first_name} fills in automatically.” The purpose line reads: “Answers you send often, ready to drop into any conversation in one tap.”
Before you start
- The number of replies you can keep is a plan limit. A usage bar shows it when your plan has a limit (placeholder numbers, not approved). If the feature is not in your plan, a lock note shows. See
settings-plan-usage-and-credits.
Fields
| Field (exact label) | What it does for VisionScaper | What to enter and example | Default / notes |
|---|---|---|---|
| Reply box (one per reply, no label) | The text of one saved reply. It is offered when you tap ⚡ in a conversation. Up to 1000 characters per reply. | Hi {customer_first_name}, thanks for the details! I can come out on Thursday between 9 and 11. Does that work? | If you have none yet, two samples are filled in: one offering a site visit with [day] and [time] to replace, and one promising a quote within two business days. |
| Remove (trash button) | Takes that reply off the list on screen. | Click, then save. | |
+ Add a quick reply |
Adds an empty reply box. | Click and type. | |
Save quick replies |
Saves the list. Empty boxes are dropped. If you are over your plan’s limit you get a plan message and nothing is saved. | Click once. | Toast “Saved.” |
The one detail code mentioned on this screen is {customer_first_name}. Whether other codes work in quick replies is not stated on this screen (not verified in code).
Square-bracket words such as [day] are only placeholders for you to overwrite by hand; VisionScaper does not fill them in.
Steps
- Open Settings → Messages and connections → ⚡ Quick replies.
- Edit the two sample replies, or delete them.
- Click + Add a quick reply and type each one you use often.
- Use
{customer_first_name}where you would write the person’s name. - Click Save quick replies.
- Open an Inbox conversation and tap ⚡ to check your replies are there.
Tips
- Keep each reply under about two sentences.
- Use square brackets for the bits you must fill in each time, and remember to change them before sending.
If something goes wrong
- “Your plan includes N saved quick replies”: remove some or upgrade.
- Reply missing after saving: the box was empty.
- Name did not fill in: how the fill-in works was not traced in code, so check the Inbox article
quick-replies.