Grow → Website chat gives you a chat box for your website. A visitor leaves a name and a way to reach them, and you answer from the Website chat screen or from your messages. It is a plan feature (a placeholder, not approved).

1. Open Website chat. It has three tabs: Conversations, Look and hours, Put it on your site.
2. In Look and hours:
   – Tick Show the chat on my website. A yellow banner “The chat is switched off” shows until you do.
   – Set Button and window title (default “Chat with us”), Greeting, Side of the screen (Bottom right or Bottom left) and Colour. Tick Use my brand colour or pick one. The preview updates.
   – Under Business hours, tick the open days and set Open from and Until. Outside these hours visitors see your After-hours message.
   – Optional: tick Let the AI answer first, from my own answers only.
   – Set Delete chats after this many days (7 to 730; the code default is 180).
3. Click Save.
4. In Put it on your site, choose how to add it:
   – On another website: click Copy snippet and paste it just before the closing </body> tag. Most site builders have a “custom code” or “footer” box.
   – On this WordPress site: put the shortcode shown on any page or in a widget. Or tick Show the chat on every page of this site, which only the site administrator can switch on.

The snippet is a small script with your key and your site’s address. It uses no libraries and no cookies. It keeps the visitor’s chat id in the browser’s local storage so a page change does not lose the chat.

Visitors see a consent line before they start, and must tick it. The text is shown on the Look and hours tab.

1. On Conversations, click a chat. The list refreshes every 15 seconds while open.
2. Type in Reply to (name) and click Send reply.
3. Use Close this chat (or Reopen) and Delete this chat. Deleting removes the messages, not the customer.
4. A chip Wants a person shows when a visitor asked for one.

Chats also appear in the Marketing conversations and your inbox as a “website chat” channel. Replies reach the visitor’s page by polling, with no websockets.

It answers from the questions and answers, services and service area you set in the AI Receptionist. It says it is your AI assistant if asked, never gives a price or promises a date, and hands the chat to you when it can’t help. If the site has no AI key, nothing is answered by AI.

• A hidden trap field, per-address and per-visitor rate limits, a 1000-character limit, more than 2 links refused, and a signed visitor token that expires.
• The visitor’s address is kept only as a short one-way hash. The plain IP, browser details and message text are not written to any log.
• Chats older than your retention setting are deleted daily.

• Nothing shows on the site: the chat is switched off, or the snippet is not before </body>.
• A visitor can’t send: the message may be too long, have too many links, or they were rate limited.

• Two-way text conversations
• Set up the AI Receptionist
• Put the request form on your website and stop spam