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Help Center › The Designer › Designer troubleshooting
Designer troubleshooting
Fixes for common Designer problems: camera, scale, saving, missing plants, 3D, aerial and AI.
On this page
Find your problem in the table. Each fix uses wording that appears on screen or in the code.
| Problem | Try this |
|---|---|
| Camera will not open | Browsers only give the camera to secure (https) pages and only after you allow it. If it cannot open, the app shows the file picker so you can upload a photo instead. Allow the camera in your browser’s site settings. |
| Plants look the wrong size | Redo the scale. Use They look too big or They look too small, or measure a door or car for a more exact scale. |
| Painted materials break up or look stretched | The readme says 2.51.0 fixed breaking up on photos. If a material still looks stretched, lower the Perspective of painted ground slider in the Brush or Bed panel. |
| Status says Not saved | The app says “Couldn’t save on this device. Storage may be full or blocked.” Free space, leave private browsing, then edit again. See Save and autosave. |
| Design missing | Sign in, then open My designs and choose Only in my account. |
| No real plant photos | The site owner installs a library pack. Without one, plants are drawn. |
| Explore in 3D empty or off | The owner needs a Google Maps API key in Settings, VisionScaper, with the Maps JavaScript API enabled (the settings screen says so). Follow Google’s current instructions. |
| Bird’s-eye blank | Check the address. The aerial screen says Connecticut has 3-inch state imagery and elsewhere USGS imagery at about 2 feet per pixel. “The aerial pictures didn’t finish loading — try again.” means wait and retry. |
| AI will not run | Sign in. Check the credits pill and the daily allowance. See Design with AI. |
| “That’s a lot of removing today!” | The online fill has a daily limit. Try tomorrow, or see Remove something. |
| Plant ID says it is not switched on | The owner has not added an identification key yet. |
| Select by name finds nothing | Sign in, and ask the owner to turn on the online finder. Or outline it by hand. |
| Keys do nothing | Click the picture first so no text box has focus, and close any open window. See Keyboard shortcuts. |
| Pet safe filter missing | The Pet safe chip appears only when plants in the library carry pet-safe data. It is not verified for your data, so you may never see it. |
| Wheel zoom feels wrong | The mouse wheel zooms the picture only while the pointer is over it. Move the pointer off the picture to scroll the page. |
Steps when nothing helps
- Check that the status reads Saved, so your work is safe.
- Reload the page.
- Reopen the design from My designs.
- Contact the site owner. Tell them what you pressed and the exact message you saw.
Tips
- Write down the on-screen message. The wording helps find the cause fast.
- Test in another browser to rule out a blocked camera or storage setting.